Exercices TOEIC partie 4, corrigés en français

1. Écouter l’audio

   1What type of business recorded the message?

   AA bankBAn energy providerCA telephone companyDAn internet store

   Correction Le nom « Norland Energy » et l’option pour signaler une « power outage » désignent un fournisseur d’énergie. Le site et le chat ne font pas de l’entreprise une boutique en ligne.

   2Why would a caller press one?

   ATo pay a billBTo report an outageCTo change an addressDTo speak to sales

   Correction « If you are calling to report a power outage, please press one ». Pour la facturation, le message renvoie au site, pas à une touche.

   3What is available on the website?

   AA list of officesBA chat serviceCA job applicationDA price comparison

   Correction « you can also visit our website and use the live chat » : le site propose un chat en direct. Il n’y est question ni d’offres d’emploi ni de liste d’agences.
   Script de l’audio

   1. Voix You've reached the customer line for Norland Energy. Our offices are currently closed. Our regular hours are Monday to Friday, eight a.m. to seven p.m. If you are calling to report a power outage, please press one to be connected to our emergency team, available twenty‑four hours a day. For billing questions, you can also visit our website and use the live chat.
2. Écouter l’audio

   4Why will the north parking lot close?

   AFor a special eventBFor road workCBecause it is fullDBecause of bad weather

   Correction « will close at 6 p.m. today for resurfacing » : des travaux de revêtement. Ni événement ni météo.

   5What are some listeners asked to do?

   APay for parkingBMove their vehiclesCUse public transportDLeave the mall early

   Correction « please move it before closing time to avoid a towing fee » : déplacer leur voiture. Ils n’ont pas à quitter le centre commercial.

   6What is suggested about the underground garage?

   AIt will be free tonight.BIt will stay open.CIt is under repair.DIt is reserved for staff.

   Correction « The south lot and the underground garage will remain open as usual ». Il n’est pas dit gratuit ce soir.
   Script de l’audio

   1. Voix Attention, shoppers. The north parking lot will close at 6 p.m. today for resurfacing. If your car is parked there, please move it before closing time to avoid a towing fee. The south lot and the underground garage will remain open as usual. We apologize for any inconvenience and thank you for shopping at Westgate Mall.
3. Écouter l’audio

   New system · installation days

   Monday 9	Human Resources
   Tuesday 10	Sales
   Wednesday 11	Purchasing
   Thursday 12	Customer Service

   7Look at the graphic. Which department are the listeners in?

   AHuman ResourcesBSalesCPurchasingDCustomer Service

   Correction Leur tour est « the day after the sales team’s » : les ventes passent le mardi 10, donc les auditeurs sont aux achats, le mercredi 11. Sales est le piège.

   8What are listeners asked to do the evening before?

   ATurn off their printersBLog off by 6 p.m.CChange their passwordsDAttend a training session

   Correction « save your work and log off by 6 p.m. the evening before ». Les mots de passe changent, mais ce n’est pas à eux de le faire.

   9What will listeners receive by email?

   AA user guideBA new scheduleCTemporary passwordsDA training invitation

   Correction « you’ll receive temporary ones by email that morning » : des mots de passe temporaires. Pas de guide.
   Script de l’audio

   1. Voix Hello everyone, this is Rachel from IT. As you know, we’re moving all departments to the new expense management system this month. Each department will be offline for one full day while we install it, and your department’s turn is the day after the sales team’s. Please save your work and log off by 6 p.m. the evening before. And remember, your old passwords won’t work on the new system, so you’ll receive temporary ones by email that morning.

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